Billing and Invoicing

Can I avoid a blocking fee?

What is a blocking fee?

Can I avoid a blocking fee overnight?

How can I unsubscribe if I don’t agree with blocking costs?

What is a roaming network?

Do I pay VAT on the transaction fee?

How is VAT calculated?

How can I see VAT for charging in the Shell Recharge app?

How can I get a receipt of my charging session(s)?

How can I change the email address to which invoices are sent?

What are the types of OZEV charge point grants?

What is the OZEV Grant for home charge points (EVHS)?

What is the OZEV Grant for business charge points (WCS)?

What if I don’t want my credit or debit card to be billed anymore?

Can I pay with a credit or debit card?

The payment details on the invoices are incorrect. How can I change these details?

How can I change the bank details of an existing account?

How do I set up my credit or debit card for paying for charging costs?

How can I change the bank account for my subscription?

Why do I receive an invoice for a subscription?