Payment
- What if I don’t want my credit or debit card to be billed anymore?
- Can I pay with a credit or debit card?
- The payment details on the invoices are incorrect. How can I change these details?
- How can I change the bank details of an existing account?
- How do I set up my credit or debit card for paying for charging costs?
- What is an authorisation payment?
- Why do I see additional charges on my bank statement?
- What are the payment methods for on-the-go charging?
- Why do the costs differ per card?
- What do I need to do if I do not have a Visa or MasterCard credit or debit card?
- Which credit and debit cards are supported?
- How does monthly billing work if I use credit card as a payment method?
- Why do I need to set up payment with a credit or debit card if I prefer direct debit with a debit card other than Visa or MasterCard?
- Are my credit and debit card details safe with Shell Recharge?
- Are there any additional costs involved in paying with a credit or debit card?
What if I don’t want my credit or debit card to be billed anymore?
If you no longer wish to be billed, you can block your charge card on your online account and the app. Currently, it is not possible to delete payment methods.
To block your charge card in the app:
Account > Charge cards > Issues with my card > Block charge card.
You will then simply be billed for the charging costs of that month, after that no more billing will take place.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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