Invoices
- Do I pay VAT on the transaction fee?
- How is VAT calculated?
- How can I see VAT for charging in the Shell Recharge app?
- How can I get a receipt of my charging session(s)?
- How can I change the email address to which invoices are sent?
- I no longer receive credit notes, what's wrong?
- When and how will I be invoiced?
- How do I get a receipt when I start an ad hoc session via QR code?
- Who determines the charging costs?
- Why am I receiving separate invoices?
- How can I request a copy of an invoice?
- Why do I get a cumulative bill for charging costs made in the past?
How can I change the email address to which invoices are sent?
- Go to account.shellrecharge.com and log in with your email address and password.
- Click on Billing (indicated by a stack of coins icon) > Billing information to see all your payment accounts.
- Click on Edit on the payment account you would like to change. You can now enter a new email address for future invoices.
- Confirm the changes by clicking on Save. The new email address will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoices of that month.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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