Invoices
- Do I pay VAT on the transaction fee?
- How is VAT calculated?
- How can I see VAT for charging in the Shell Recharge app?
- How can I get a receipt of my charging session(s)?
- How can I change the email address to which invoices are sent?
- I no longer receive credit notes, what's wrong?
- When and how will I be invoiced?
- How do I get a receipt when I start an ad hoc session via QR code?
- Who determines the charging costs?
- Why am I receiving separate invoices?
- How can I request a copy of an invoice?
- Why do I get a cumulative bill for charging costs made in the past?
How is VAT calculated?
Each country has a different VAT rate but let's take 21%. To calculate the VAT amount, multiply the energy costs (after any discounts) plus transaction fee by the VAT rate.
Let’s say energy costs £50, the calculation is as follows: 50.0 * 0.21 = £10.50
For the transaction fee, 0.29 * 0.21 = £0.06
So, 60.50 (50+ 10.50) + 35 (0.29+0.06) = £60.85
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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