Invoices
- Do I pay VAT on the transaction fee?
- How is VAT calculated?
- How can I see VAT for charging in the Shell Recharge app?
- How can I get a receipt of my charging session(s)?
- How can I change the email address to which invoices are sent?
- I no longer receive credit notes, what's wrong?
- When and how will I be invoiced?
- How do I get a receipt when I start an ad hoc session via QR code?
- Who determines the charging costs?
- Why am I receiving separate invoices?
- How can I request a copy of an invoice?
- Why do I get a cumulative bill for charging costs made in the past?
How can I see VAT for charging in the Shell Recharge app?
You will see VAT itemised in your invoices. Just head to your account and then “Charge history”. Along with your charging costs, here you will now see session fees and VAT.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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