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Payment

How do I set up my credit or debit card for paying for charging costs?

  1. Log in to the Shell Recharge app
  2. Go to your "Account" at the bottom of the screen and open 'Charge cards'
  3. Select your charge card and click on the arrow at the right side of the screen to edit.
  4. Here you can add your payment methods
  5. Read and accept the terms and conditions and click ‘confirm & save

Do you need a charge card? You can also order one in the 'Charge cards' section of the app, but you can read more on how to request a new charge card here.
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Still have questions?

We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.

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Access public charging with charge points across Europe

Search and find more than 700,000 public charge points in your neighbourhood and across Europe in 33 countries. Request your personal charge card through the Shell Recharge app.

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    Shell EV Charging Solutions UK Ltd. - 10 York Road London, SE1 7ND, London, The United Kingdom - VAT: 248 1696 76