Payment
- What if I don’t want my credit or debit card to be billed anymore?
- Can I pay with a credit or debit card?
- The payment details on the invoices are incorrect. How can I change these details?
- How can I change the bank details of an existing account?
- How do I set up my credit or debit card for paying for charging costs?
- What is an authorisation payment?
- Why do I see additional charges on my bank statement?
- What are the payment methods for on-the-go charging?
- Why do the costs differ per card?
- What do I need to do if I do not have a Visa or MasterCard credit or debit card?
- Which credit and debit cards are supported?
- How does monthly billing work if I use credit card as a payment method?
- Why do I need to set up payment with a credit or debit card if I prefer direct debit with a debit card other than Visa or MasterCard?
- Are my credit and debit card details safe with Shell Recharge?
- Are there any additional costs involved in paying with a credit or debit card?
The payment details on the invoices are incorrect. How can I change these details?
To change the name, address or email used on your invoice, please follow these steps:
- Log in to account.shellrecharge.com using your email address and password.
- Go to Billing (indicated by a stack of coins icon) > Billing information to find an overview of your payment details.
- Click on Edit at the payment account you would like to change.
- Fill in the correct details and click on Save to confirm. The new payment account details will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoice of that same month. It is not possible to change your actual bank account number on account.shellrecharge.com.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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