I no longer receive credit notes, what's wrong?

Your charge point does not have an active internet connection 
Reset your charge point by switching off the RCD in your fuse box for 30 seconds. Within 30 minutes after you performed the reset, your charge sessions will become visible in your account.shellrecharge.com dashboard and will be reimbursed in the first upcoming credit note.
Contact Customer Service if this is not the case. Warning: this does not apply to the Connect charge points. Contact Customer Service in case your Home Standard or Fast charge sessions are not registered in your account.shellrecharge.com.

The subscription on your charge point has expired
Automatic reimbursements and/or guest user settings are only possible when you have an active Plus subscription on your charge point.
To check your subscription status:

1. Go to account.shellrecharge.com and log in with your email address and password
2. Click on Charge points (indicated by a charge point and cable icon) and click on Configuration at the charge point for which you would like to check the subscription status
3. Go to step 3 to check whether you still have an active Plus or Carefree subscription
4. If your subscription expired, you will not receive any more reimbursements. Start a new subscription at step 3 of your charge point settings. Are you a lease customer? Contact your lease company to have them renew your subscription.

The wrong charge card was selected for automatic reimbursements
When you use a different charge card than before, for example when your charge card is replaced, you always need to add this new card to your Shell Recharge account and select Reimburse electricity costs within the settings of your charge point. It is not possible to retroactively reimburse you if the settings were incorrect.