Invoices
- Do I pay VAT on the transaction fee?
- How is VAT calculated?
- How can I see VAT for charging in the Shell Recharge app?
- How can I get a receipt of my charging session(s)?
- How can I change the email address to which invoices are sent?
- I no longer receive credit notes, what's wrong?
- When and how will I be invoiced?
- How do I get a receipt when I start an ad hoc session via QR code?
- Who determines the charging costs?
- Why am I receiving separate invoices?
- How can I request a copy of an invoice?
- Why do I get a cumulative bill for charging costs made in the past?
Why do I get a cumulative bill for charging costs made in the past?
As a customer, you have made use of our charging network, which comes at a cost. So far we have not been able to bill these costs in a convenient way. With credit cards being enabled as a payment method, this changes. With only setting up a credit card once, monthly billing will be automatised. This is convenient, but also means there will be a one-off bill to settle historical costs that were not billed before.
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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