Invoices
- Do I pay VAT on the transaction fee?
- How is VAT calculated?
- How can I see VAT for charging in the Shell Recharge app?
- How can I get a receipt of my charging session(s)?
- How can I change the email address to which invoices are sent?
- I no longer receive credit notes, what's wrong?
- When and how will I be invoiced?
- How do I get a receipt when I start an ad hoc session via QR code?
- Who determines the charging costs?
- Why am I receiving separate invoices?
- How can I request a copy of an invoice?
- Why do I get a cumulative bill for charging costs made in the past?
How can I request a copy of an invoice?
Please log in to your online account and navigate to the stack of coins icon. Here you can find up to 3 months worth of historic invoices. In addition to this, you can also find the invoices in the Shell Recharge app, under the Billing section.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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