Invoices
- Do I pay VAT on the transaction fee?
- How is VAT calculated?
- How can I see VAT for charging in the Shell Recharge app?
- How can I get a receipt of my charging session(s)?
- How can I change the email address to which invoices are sent?
- I no longer receive credit notes, what's wrong?
- When and how will I be invoiced?
- How do I get a receipt when I start an ad hoc session via QR code?
- Who determines the charging costs?
- Why am I receiving separate invoices?
- How can I request a copy of an invoice?
- Why do I get a cumulative bill for charging costs made in the past?
When and how will I be invoiced?
You will receive credit notes around the 17th of the following month, and invoices on the 18th of the month. For example, if you charge in July you will get the invoice in August. In some cases, it is also possible that your invoices or credit notes arrive a few days later. Invoices will be emailed and uploaded to your online account and the Shell Recharge app.
:format(webp)/f/85281/568x568/096c7f0054/sr_icon-yellow-267.png){kind=icon}
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
:format(webp)/f/85281/568x567/a57cf8b00f/sr_icon-yellow-292.png){kind=icon}
For more general EV support
Read our blog for news, reviews, and updates on the electric vehicle industry. We bring you well-informed and engaging content on everything there is to know about e-mobility