Payment
- What if I don’t want my credit or debit card to be billed anymore?
- Can I pay with a credit or debit card?
- The payment details on the invoices are incorrect. How can I change these details?
- How can I change the bank details of an existing account?
- How do I set up my credit or debit card for paying for charging costs?
- What is an authorisation payment?
- Why do I see additional charges on my bank statement?
- What are the payment methods for on-the-go charging?
- Why do the costs differ per card?
- What do I need to do if I do not have a Visa or MasterCard credit or debit card?
- Which credit and debit cards are supported?
- How does monthly billing work if I use credit card as a payment method?
- Why do I need to set up payment with a credit or debit card if I prefer direct debit with a debit card other than Visa or MasterCard?
- Are my credit and debit card details safe with Shell Recharge?
- Are there any additional costs involved in paying with a credit or debit card?
Are my credit and debit card details safe with Shell Recharge?
Yes, of course. The safety of your information is of utmost importance to us. To assure good handling of credit card details, Shell Recharge is in compliance with PCI compliance (https://www.pcisecuritystandards.org/). Shell Recharge will never store or process your full credit card details, our partner Adyen will handle this. Adyen is the leading payments provider in the world and is under strict audit of PCI.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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