Automatic reimbursement
- Do I need a subscription for automatic cost reimbursement?
- What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?
- Once set up, can I still make changes to automatic cost reimbursements in the app?
- It says my charge card cannot be used to register charging reimbursements, why is this?
- Where do I find automatic cost reimbursements in the Shell Recharge app?
- Will the automatic cost reimbursements I had previously registered online still remain now that it is available in the Shell Recharge app?
- Why do I need to add a charge card and a bank card?
- How can I change the bank account for automatic reimbursements and/or guest user revenue?
- How can I get my charge costs reimbursed?
- How can I set up automatic reimbursement for charging at home?
- How can I manually file an expense claim for missing reimbursements?
- Why do I get an invoice for my automatic reimbursement?
- Why should I connect a charge card to my charge point for automatic reimbursement?
- Are my electricity costs still automatically reimbursed if I use AutoCharge?
What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?
If you have not received a charge card from your leasing company yet (for example, a MultiTankcard), but want to start charging right away, you can manually extract a report of your charge session history and submit your mileage claim to your employer. To be able to extract a report, you need to clarify these points:
Do you have a Connect charge point? Select “You pay for the electricity costs for charging”.
Do you have an Advanced charge point? Request and link your own Shell Recharge charge card or contact our Customer Service Team to add a temporary card.
As soon as you receive the charge card provided by your employer or leasing company, you can go back to the “who pays for charging?” step and adapt your settings as follows:
In the “Connect a Charge Card” step, you can add your lease charge card. Your electricity costs will then be automatically reimbursed by your employer/leasing company.
Do you have a Connect charge point? Select “You pay for the electricity costs for charging”.
Do you have an Advanced charge point? Request and link your own Shell Recharge charge card or contact our Customer Service Team to add a temporary card.
As soon as you receive the charge card provided by your employer or leasing company, you can go back to the “who pays for charging?” step and adapt your settings as follows:
In the “Connect a Charge Card” step, you can add your lease charge card. Your electricity costs will then be automatically reimbursed by your employer/leasing company.
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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