Services and subscriptions
Automatic reimbursement
- Do I need a subscription for automatic cost reimbursement?
- What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?
- Once set up, can I still make changes to automatic cost reimbursements in the app?
- It says my charge card cannot be used to register charging reimbursements, why is this?
- Where do I find automatic cost reimbursements in the Shell Recharge app?
- Will the automatic cost reimbursements I had previously registered online still remain now that it is available in the Shell Recharge app?
- Why do I need to add a charge card and a bank card?
- How can I change the bank account for automatic reimbursements and/or guest user revenue?
- How can I get my charge costs reimbursed?
- How can I set up automatic reimbursement for charging at home?
- How can I manually file an expense claim for missing reimbursements?
- Why do I get an invoice for my automatic reimbursement?
- Why should I connect a charge card to my charge point for automatic reimbursement?
- Are my electricity costs still automatically reimbursed if I use AutoCharge?
:format(webp)/f/85281/568x568/096c7f0054/sr_icon-yellow-267.png){kind=icon}
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
:format(webp)/f/85281/568x567/a57cf8b00f/sr_icon-yellow-292.png){kind=icon}
For more general EV support
Read our blog for news, reviews, and updates on the electric vehicle industry. We bring you well-informed and engaging content on everything there is to know about e-mobility