How can I change the bank account for automatic reimbursements and/or guest user revenue?

If you have set up an automatic reimbursement of electricity costs for charging at home, or enabled paid guest usage of your charge point, you will receive a credit note each month.

Via the Shell Recharge app, you can change the bank account on which you receive the credits by following these steps: 

Go to Charge point > Settings > Automatic cost reimbursement > Bank account > Select the account.

Via your online account, you can change the bank account on which you receive the credits by following these steps: 

1. Go to account.shellrecharge.com and log into your account.

2. Click on 'Charge points' (indicated by a charge point and cable icon) and click on 'Configuration' on the charge point for which you would like to change the credit note bank account.

3. Go to step 5 (Connect) or step 6 (Advanced) and click on 'Edit'.

4. You can now add a new payment account or select a previously created payment account from the dropdown menu. After entering or selecting your preferred payment account, click on 'Save & Continue'. Click on 'Confirm & Save' at step 6 (Connect) or step 7 (Advanced) to finalise the change. 

 
The new payment account will be used for all upcoming credit notes. If you made the changes before the 10th of the month, the changes would apply to the credit note of that same month. 

To claim missing reimbursements due to incorrect bank details in the system, please send an email to finance.customercare@shellrecharge.com with the details of the missing months. The team can then check and process and send the automatic reimbursements for you.