Automatic reimbursement
- Do I need a subscription for automatic cost reimbursement?
- What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?
- Once set up, can I still make changes to automatic cost reimbursements in the app?
- It says my charge card cannot be used to register charging reimbursements, why is this?
- Where do I find automatic cost reimbursements in the Shell Recharge app?
- Will the automatic cost reimbursements I had previously registered online still remain now that it is available in the Shell Recharge app?
- Why do I need to add a charge card and a bank card?
- How can I change the bank account for automatic reimbursements and/or guest user revenue?
- How can I get my charge costs reimbursed?
- How can I set up automatic reimbursement for charging at home?
- How can I manually file an expense claim for missing reimbursements?
- Why do I get an invoice for my automatic reimbursement?
- Why should I connect a charge card to my charge point for automatic reimbursement?
- Are my electricity costs still automatically reimbursed if I use AutoCharge?
How can I manually file an expense claim for missing reimbursements?
In case your automatic reimbursement was not set up correctly, it is not possible for Shell Recharge to retroactively reimburse you for the period you are missing reimbursements for. You can manually file an expense claim at your lease company or employer by following these steps:
- Go to account.shellrecharge.com and log in with your email address and password.
- Click on 'Dashboard' (indicated by the stopwatch icon) and click on the serial number of your charge point.
- Click on the date (indicated by an agenda icon) and select the period in which you missed your reimbursements.
- Click on 'Download as Excel' or 'Download as PDF' to download your charge session overview.
- You can now multiply the total amount of kWh with your £/kWh tariff to calculate the total amount you should receive as a reimbursement. You can use the charge session file and calculation to file an expense claim at your employer or lease company.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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