Automatic reimbursement
- Do I need a subscription for automatic cost reimbursement?
- What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?
- Once set up, can I still make changes to automatic cost reimbursements in the app?
- It says my charge card cannot be used to register charging reimbursements, why is this?
- Where do I find automatic cost reimbursements in the Shell Recharge app?
- Will the automatic cost reimbursements I had previously registered online still remain now that it is available in the Shell Recharge app?
- Why do I need to add a charge card and a bank card?
- How can I change the bank account for automatic reimbursements and/or guest user revenue?
- How can I get my charge costs reimbursed?
- How can I set up automatic reimbursement for charging at home?
- How can I manually file an expense claim for missing reimbursements?
- Why do I get an invoice for my automatic reimbursement?
- Why should I connect a charge card to my charge point for automatic reimbursement?
- Are my electricity costs still automatically reimbursed if I use AutoCharge?
Why do I need to add a charge card and a bank card?
To be able to charge, you need an active charge card. The charge card associated to your account, registers your charging activity. In some cases, drivers may have multiple charge cards, some that are paid for by their employer and some that are at their own cost. We ask for the charge card, to understand which sessions on your account need to be reimbursed by your employer.
The costs for the activity registered on that charge card, is then reimbursed to your chosen bank card.
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All charge sessions are recorded on a charge card
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User chooses which charge card they want to reimburse charging sessions from
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User chooses the bank account where they would like the money for the charging to be paid back to
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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