My charge point is stated as “unknown”, can I still use Remote Charge Point Control?

At this moment the status of your charge point is not clear. This might be due to a delay, so you can try giving it commands.

First, try using the Remote Charge Point Control functionality, but at this moment the status of your charge point is not clear. However, if nothing happens after you perform one of the controls, please provide a hard reset of the charge point by switching your fuse box off and on.

If this has no effect, please get in touch with our customer service team.