My charge point does not respond anymore – what should I do?

You can easily reset your charge point remotely via your online dashboard account.shellrecharge.com . No need to call customer support or switch off the power in the fuse box.

Simply log in with your account details, go to your dashboard, select the 'charge points tab' and you can reset your charge point using the options button. Bear in mind that resetting the charge point will stop all active charge sessions on this charge point. This means that all vehicles connected to this charge point will stop charging. The terminated charge sessions must be restarted manually.