Remote control
- How can I adjust Remote Charge Point Control in my account?
- I used one of the functionalities of Remote Charge Point Control but nothing happened.
- My charge cable is stuck in the charge point – what should I do?
- How to use Remote Charge Point Control and E-mail Notifications in your online account
- My charge point is stated as “unknown”, can I still use Remote Charge Point Control?
- My charge point does not respond anymore – what should I do?
- I cannot use the Remote Charge Point Control option in my account. What is the problem?
- When can I make use of Remote Charge Point Control?
- How can I start a charging session using Remote Charge Point Control?
- How can I reset my charge point(s) using Remote Charge Point Control?
- How can I end a charge session using Remote Charge Point Control?
- Can I send multiple commands?
Can I send multiple commands?
We strongly recommend not to send more than one command. In order to work properly some processing time is needed. Think of a website that is refreshing after a time out: hitting the refresh button again and again will only frustrate you and the charge point as well.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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