-----------------------------UK-----------------------------

_price_Shell_Recharge_network_AC_adhoc_UK

_price_Shell_Recharge_network_AC_UK

_price_Shell_Recharge_network_DC__adhoc_Rapid_UK

_price_Shell_Recharge_network_DC_Rapid_UK

_price_Shell_Recharge_network_DC_adhoc_Ultra-rapid_UK

_price_Shell_Recharge_network_DC_Ultra-rapid_UK

_price_Roaming_network_DC_UK

_price_Roaming_network_AC_UK

_price_Roaming_network_Ionity_UK

_price_Roaming_network_ubitricity_UK

-----------------------------NL-----------------------------

_price_Roaming_network_AC_NL

_price_Roaming_network_DC_NL

_price_Shell_Recharge_network_DC_NL

_price_Shell_Recharge_network_DC_snelweg _NL

_price_Shell_Recharge_network_AC_NL

-----------------------------DE-----------------------------

_price_Roaming_network_AC_DE

_price_Shell_Recharge_network_DC_DE

_price_Roaming_network_DC_DE

_price_Roaming_network_DC_Ionity_DE

_price_Shell_Recharge_network_AC_DE

-----------------------------BE----------------------------

_price_Shell_Recharge_network_DC_BE

_price_Shell_Recharge_network_DC_snelweg_BE

_price_Shell_Recharge_network_AC_BE

_price_Roaming_network_DC_BE

_price_Roaming_network_AC_BE

Switzerland

_charge_point_count_network_all_europe

_charge_point_count_network_all_europe_fr

_charge_point_count_network_all_europe_uk

_countries_network_europe

_charge_point_count_network_UKonly

cp-num

test-value

ev-num

basisprincipes-van-evs

test

Support

Services and subscriptions

Remote control

Electric_vehicle_fundamentals

Billing_and_invoicing

Home_charge_points

Ordering_and_installation

Services_and_subscriptions

Public_charging

Shell_Recharge_app_and_card

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Subcategory

How can I adjust Remote Charge Point Control in my account?

I used one of the functionalities of Remote Charge Point Control but nothing happened.

My charge cable is stuck in the charge point – what should I do?

How to use Remote Charge Point Control and E-mail Notifications in your online account

My charge point is stated as “unknown”, can I still use Remote Charge Point Control?

My charge point does not respond anymore – what should I do?

I cannot use the Remote Charge Point Control option in my account. What is the problem?

When can I make use of Remote Charge Point Control?

How can I start a charging session using Remote Charge Point Control?

How can I reset my charge point(s) using Remote Charge Point Control?

How can I end a charge session using Remote Charge Point Control?

Can I send multiple commands?

Is it possible to set up AutoCharge for specific periods during the day?

I don't have the option to set up AutoCharge in my Shell Recharge account. What's wrong?

Is it possible to set up guest use if I use AutoCharge?

How do I start a charging session with AutoCharge?

How do I stop a charging session with AutoCharge?

How do I set up AutoCharge?

AutoCharge

Do I need a subscription for automatic cost reimbursement?

What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?

Once set up, can I still make changes to automatic cost reimbursements in the app? 

It says my charge card cannot be used to register charging reimbursements, why is this? 

Where do I find automatic cost reimbursements in the Shell Recharge app? 

Will the automatic cost reimbursements I had previously registered online still remain now that it is available in the Shell Recharge app? 

Automatic_reimbursement

How does automatic reimbursement work?

What happens if I lose my Xximo/Travelcard/MultiTankcard?

Automatic_reimbursement_Lease_drivers

Charge_point

What is included in the Entry subscription?

What is included in the Plus subscription?

Why do I need a subscription for my charge point?

How and when can I end my subscription?

Charge_point_subscription

What can I do if my schedule doesnt work ?

How does charge scheduling work?

What if I have a schedule on my car?

What are the benefits of charge point scheduling?

How do I set up a schedule?

What happens if a user plugs in after the schedule time?

Charge_scheduling

What is guest usage?

Who is guest usage for?

Guest_Usage

On_the_go_subscription

Remote_control