Using the Shell Recharge card
- My card is on its way, can I still charge in the mean time?
- How do I replace a lost charge card?
- How can I start a charging session without a charge card?
- How do I order and activate my charge card?
- Are the tariffs shown for public charging including or excluding VAT?
- For which cards do the flat rates apply?
- What card should I use for charging electric cars ?
- Where can I see what the estimated charging costs are?
- I lost my charge card, what should I do?
- I have received different charge cards, which one should I use?
- My card has been stolen, lost or is now broken. How can I block my card?
- Why won’t the charge point recognise my charge card?
- Why do I need a physical charge card?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- Do I need a RFID card to charge my EV?
- Could I have two charge cards with the same card number?
- When do I get billed for the charge I have used?
- Can I add more than one charge card to my account?
- Can I block my lost card?
When do I get billed for the charge I have used?
You can of course pay-as-you-go with a contactless card for the charge that you use.
However, to make the experience as seamless as possible, we recommend that you download and use the Shell Recharge app for your charging. This way, you do not need to worry about payment every time you plug in. Rather, you will just receive one bill per month for charging your EV.
You will receive the consolidated invoice towards the end of the billing cycle. This will be charged to the payment method that is registered to your account.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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