Using the Shell Recharge card
- My card is on its way, can I still charge in the mean time?
- How do I replace a lost charge card?
- How can I start a charging session without a charge card?
- How do I order and activate my charge card?
- Are the tariffs shown for public charging including or excluding VAT?
- For which cards do the flat rates apply?
- What card should I use for charging electric cars ?
- Where can I see what the estimated charging costs are?
- I lost my charge card, what should I do?
- I have received different charge cards, which one should I use?
- My card has been stolen, lost or is now broken. How can I block my card?
- Why won’t the charge point recognise my charge card?
- Why do I need a physical charge card?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- Do I need a RFID card to charge my EV?
- Could I have two charge cards with the same card number?
- When do I get billed for the charge I have used?
- Can I add more than one charge card to my account?
- Can I block my lost card?
Are the tariffs shown for public charging including or excluding VAT?
The shown tariffs in the app exclude VAT. We care about price transparency and therefore, we have made VAT visible in your invoices. You can go to your charging history in the app and get a breakdown of the charges including VAT.
:format(webp)/f/85281/568x568/096c7f0054/sr_icon-yellow-267.png){kind=icon}
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
:format(webp)/f/85281/568x567/a57cf8b00f/sr_icon-yellow-292.png){kind=icon}
For more general EV support
Read our blog for news, reviews, and updates on the electric vehicle industry. We bring you well-informed and engaging content on everything there is to know about e-mobility