Using the Shell Recharge card
- My card is on its way, can I still charge in the mean time?
- How do I replace a lost charge card?
- How can I start a charging session without a charge card?
- How do I order and activate my charge card?
- Are the tariffs shown for public charging including or excluding VAT?
- For which cards do the flat rates apply?
- What card should I use for charging electric cars ?
- Where can I see what the estimated charging costs are?
- I lost my charge card, what should I do?
- I have received different charge cards, which one should I use?
- My card has been stolen, lost or is now broken. How can I block my card?
- Why won’t the charge point recognise my charge card?
- Why do I need a physical charge card?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- Do I need a RFID card to charge my EV?
- Could I have two charge cards with the same card number?
- When do I get billed for the charge I have used?
- Can I add more than one charge card to my account?
- Can I block my lost card?
My card has been stolen, lost or is now broken. How can I block my card?
You can block your charge card by clicking on ‘Charge cards’ in the main menu of the Shell Recharge app. Then, select the card you wish to block and swipe left. If you think your charge card is broken, please double check that it has been activated for public charging and that your bank account details are connected.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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