Shell Recharge app
- When can I start charging with a digital card?
- What will Shell do with the data?
- What are some tips for uploading a document?
- How long does verification take?
- What happens if my ID verification is not successful?
- How is my data stored?
- Is my data safe?
- What if my selfie doesn’t match my ID?
- What are some tips for uploading a selfie to verify my identity?
- Which documents are supported for verification?
- I don’t want to share my passport/ID/selfie with you. What happens then?
- What information do I need to provide to verify my identity?
- Why do I need to verify my identity?
- How does selfie verification work?
- How do I activate my charge card
- How have you calculated the metrics for Recharge Review?
- How can I delete my payment account in the app?
- What are the benefits of using the Shell Recharge app and card for on-the-go charging??
- How can I edit my payment account in the app?
- How can I start a charging session with the app?
- What are the benefits of using the Shell Recharge app for home charging?
- Where can I charge using the Shell Recharge card or app?
- Why do I not see my current sessions in the app?
- How is it possible that my charging app shows a charge point on one phone but not on another?
- What should I do if I have lost my Shell Recharge card/key?
- How to stop a charging session without a charge card?
- How do I get started with the Shell Recharge app?
- Is there one app for all EV charging stations?
- What do the colours of the charge point icons in the app mean?
- What EV charging apps do I need?
- What is the best EV charging app in UK?
- Is the Shell Recharge app free?
- Can I charge on charge points that are not visible on the app?
Which documents are supported for verification?
You can verify your account using the following government issued photo IDs:
- Passport (from every country in the world)
- Driver’s license (Schengen Area) Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
- Identity card (Schengen Area) Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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