Shell Recharge app
- When can I start charging with a digital card?
- What will Shell do with the data?
- What are some tips for uploading a document?
- How long does verification take?
- What happens if my ID verification is not successful?
- How is my data stored?
- Is my data safe?
- What if my selfie doesn’t match my ID?
- What are some tips for uploading a selfie to verify my identity?
- Which documents are supported for verification?
- I don’t want to share my passport/ID/selfie with you. What happens then?
- What information do I need to provide to verify my identity?
- Why do I need to verify my identity?
- How does selfie verification work?
- How do I activate my charge card
- How have you calculated the metrics for Recharge Review?
- How can I delete my payment account in the app?
- What are the benefits of using the Shell Recharge app and card for on-the-go charging??
- How can I edit my payment account in the app?
- How can I start a charging session with the app?
- What are the benefits of using the Shell Recharge app for home charging?
- Where can I charge using the Shell Recharge card or app?
- Why do I not see my current sessions in the app?
- How is it possible that my charging app shows a charge point on one phone but not on another?
- What should I do if I have lost my Shell Recharge card/key?
- How to stop a charging session without a charge card?
- How do I get started with the Shell Recharge app?
- Is there one app for all EV charging stations?
- What do the colours of the charge point icons in the app mean?
- What EV charging apps do I need?
- What is the best EV charging app in UK?
- Is the Shell Recharge app free?
- Can I charge on charge points that are not visible on the app?
How can I start a charging session with the app?
To get started check that you have the following:
Find a suitable location to start a charging session and press "Charge". Confirm the start of the charging session and charging will begin.
- You have a registered and active Shell Recharge account.
- You have a Shell Recharge charge card. This charge card needs to be activated and configured for public charging through the Shell recharge app.
- Your car is connected to a charge point via a charging cable.
Find a suitable location to start a charging session and press "Charge". Confirm the start of the charging session and charging will begin.
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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