Shell Recharge app
- When can I start charging with a digital card?
- What will Shell do with the data?
- What are some tips for uploading a document?
- How long does verification take?
- What happens if my ID verification is not successful?
- How is my data stored?
- Is my data safe?
- What if my selfie doesn’t match my ID?
- What are some tips for uploading a selfie to verify my identity?
- Which documents are supported for verification?
- I don’t want to share my passport/ID/selfie with you. What happens then?
- What information do I need to provide to verify my identity?
- Why do I need to verify my identity?
- How does selfie verification work?
- How do I activate my charge card
- How have you calculated the metrics for Recharge Review?
- How can I delete my payment account in the app?
- What are the benefits of using the Shell Recharge app and card for on-the-go charging??
- How can I edit my payment account in the app?
- How can I start a charging session with the app?
- What are the benefits of using the Shell Recharge app for home charging?
- Where can I charge using the Shell Recharge card or app?
- Why do I not see my current sessions in the app?
- How is it possible that my charging app shows a charge point on one phone but not on another?
- What should I do if I have lost my Shell Recharge card/key?
- How to stop a charging session without a charge card?
- How do I get started with the Shell Recharge app?
- Is there one app for all EV charging stations?
- What do the colours of the charge point icons in the app mean?
- What EV charging apps do I need?
- What is the best EV charging app in UK?
- Is the Shell Recharge app free?
- Can I charge on charge points that are not visible on the app?
What are the benefits of using the Shell Recharge app and card for on-the-go charging??
Customers who charge on the go using the Shell Recharge app and charge card are able to charge at Shell Recharge as well as many other major providers in Europe using just one account.
In addition, Shell Recharge app and charge card customers benefit from the following:
Plan your journey
EV driving made easy
Simple pricing and payment
Extras to explore
Additionally, if you have an Advanced home charge point, you can also add this to the app and benefit from all the great features for home charging
In addition, Shell Recharge app and charge card customers benefit from the following:
Plan your journey
- Access over 700,000 fast, rapid or ultra-rapid charge points
- Filter for Shell stations, connector type, speed and amenities
- Find the most efficient route with Route Planner
- Get the live charge point availability and the latest tariff information
EV driving made easy
- Use the map to find convenient charge points en route
- Save your favourite charge points
- Screen mirror with CarPlay and Android Auto
- Start and stop charging sessions remotely using the app
Simple pricing and payment
- Use one app and card to pay across the entire network
- Pay monthly for the charge you use, no subscription fees
- Manage billing and payment details
- View your charging history and invoices in one place
Extras to explore
- Unlock promotions and rewards
- Provide feedback for charge points
- Personalise your account by adding your vehicle
Additionally, if you have an Advanced home charge point, you can also add this to the app and benefit from all the great features for home charging
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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