Installation
- How to prepare for my charge point installation?
- How to install an EV charger at home ?
- Do I qualify for standard home installation?
- I am moving house, what should I do?
- What if I need to reschedule my appointment?
- Do I need to be present during the installation?
- How long does installation typically take?
- Why do I need to provide so much personal information about my home in the online home installation survey?
- Will I be informed at all times about the status of the order?
- Can I install an EV charger at home myself?
I am moving house, what should I do?
If the charge point is your property, you can take it along to your new home. We recommend using a local electrician EV certified who is familiar with our Shell Recharge charge point. You can change the address in the user account on account.shellrecharge.com .
If you are unsure about who owns the charge point, please contact our Customer Service Team.
If you are unsure about who owns the charge point, please contact our Customer Service Team.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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