Troubleshooting Advanced
- What can I do to get the charge point back online?
- What happens when I change the settings of an offline charge point?
- Does the charge point’s data get lost when the charge point is offline?
- Am I able to charge my car when the charge point is offline?
- My charge point is offline, what does this mean?
- Charge point does not recognise the charge card
- Charge point switches from waiting to error
- Charge point remains on “available” (green tick)
- Charge point does not work
- Charge point briefly starts charging but then stops
What happens when I change the settings of an offline charge point?
When settings are changed in the Shell recharge or Business Hub site they will be automatically updated in the charge point once the charge point is back online. As we are unable to connect to the charge point, we cannot retrieve data or perform any changes in the settings or software.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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