Troubleshooting Advanced
- What can I do to get the charge point back online?
- What happens when I change the settings of an offline charge point?
- Does the charge point’s data get lost when the charge point is offline?
- Am I able to charge my car when the charge point is offline?
- My charge point is offline, what does this mean?
- Charge point does not recognise the charge card
- Charge point switches from waiting to error
- Charge point remains on “available” (green tick)
- Charge point does not work
- Charge point briefly starts charging but then stops
Charge point does not recognise the charge card
Possible cause
Solution
Contact Shell Recharge if none of the above solve the problem.
- The card is not a charge card, but e.g. a credit card.
- The card is defective RFID reader at the charge point no longer works
Solution
- Check that your lease card is not just set for petrol.
- Check whether your card is worn or torn. If so, request a replacement free of charge from us.
Contact Shell Recharge if none of the above solve the problem.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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