Troubleshooting Advanced
- What can I do to get the charge point back online?
- What happens when I change the settings of an offline charge point?
- Does the charge point’s data get lost when the charge point is offline?
- Am I able to charge my car when the charge point is offline?
- My charge point is offline, what does this mean?
- Charge point does not recognise the charge card
- Charge point switches from waiting to error
- Charge point remains on “available” (green tick)
- Charge point does not work
- Charge point briefly starts charging but then stops
Charge point remains on “available” (green tick)
Possible cause
The charge card is not working (e.g. crack in the RFID chip). The RFID reader is not working.
Solution
To check this, try with another charge card to see if the charge point responds. If the charge point still doesn't respond contact Shell Recharge.
The charge card is not working (e.g. crack in the RFID chip). The RFID reader is not working.
Solution
To check this, try with another charge card to see if the charge point responds. If the charge point still doesn't respond contact Shell Recharge.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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