Troubleshooting Advanced
- What can I do to get the charge point back online?
- What happens when I change the settings of an offline charge point?
- Does the charge point’s data get lost when the charge point is offline?
- Am I able to charge my car when the charge point is offline?
- My charge point is offline, what does this mean?
- Charge point does not recognise the charge card
- Charge point switches from waiting to error
- Charge point remains on “available” (green tick)
- Charge point does not work
- Charge point briefly starts charging but then stops
What can I do to get the charge point back online?
We recommend that you remove the power from this charging station for 30 seconds. This will reset the charging station and the charge point will try to reconnect to the network. This could solve the problem.
If a fuse box reset has been carried out and the charge points don't come back online feel free to contact us so that we can investigate the charging stations.:format(webp)/f/85281/568x568/096c7f0054/sr_icon-yellow-267.png){kind=icon}
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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