Troubleshooting Advanced
- What can I do to get the charge point back online?
- What happens when I change the settings of an offline charge point?
- Does the charge point’s data get lost when the charge point is offline?
- Am I able to charge my car when the charge point is offline?
- My charge point is offline, what does this mean?
- Charge point does not recognise the charge card
- Charge point switches from waiting to error
- Charge point remains on “available” (green tick)
- Charge point does not work
- Charge point briefly starts charging but then stops
Charge point briefly starts charging but then stops
Possible cause
Card not read because the charge card is not linked to the charge point. Guest use of the charge point is disabled.
Solution
Link the charge card to your charge point at account.shellrecharge.com .
Card not read because the charge card is not linked to the charge point. Guest use of the charge point is disabled.
Solution
Link the charge card to your charge point at account.shellrecharge.com .
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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