Lease drivers
- What is included in the Entry subscription?
- How can I upgrade to 3-phase?
- Is 1-phase charging sufficient for most connections?
- Do I need a 3-phase connection?
- What are the advantages of a 3-phase installation?
- How long does it take to charge a 22kW charger?
- What is 3-phase charging?
- What is a 'Future Proof' installation?
- Do 3-phase charging stations have balanced loads?
- What is the process for installing a charge point for lease drivers?
- How can I start a charging session with Remote Charge Point Control?
- How do I set up AutoCharge?
- Can I select multiple charge cards to register my charging sessions?
- Which charging points have the AutoCharge function?
- Can I cancel my order?
- How long does it take to upgrade?
- Is it possible to set up AutoCharge for certain times of the day?
- I don't see the option to set up AutoCharge in my Shell Recharge account. What's wrong?
- Is it possible to set up guest usage if I'm using AutoCharge?
- How can I start a charging session with AutoCharge?
- How can I stop a charging session with AutoCharge?
- Which cars work with a 3 phase charging station?
- Do I have to replace my fuse box before connecting a 3-phase charging station in the fuse box?
- Is any cable needed for a 3-phase charging station?
- What is AutoCharge for lease drivers?
- Do I no longer need a charge card at all if I have set up AutoCharge?
- What's included in a Plus subscription?
- Why do I need a subscription for my charging point?
- How and when can I cancel my subscription?
- How and when can I cancel my subscription as a lease driver?
- What can I do if my schedule isn't working?
- How does a load schedule work?
- What if I have a schedule for my car?
- What are the benefits of load planning?
- How do I set up a charging schedule?
- What happens if a user connects the car after the scheduled time?
- What if I have already set a schedule at my charging point?
- What if I want to start charging now?
- I am a lease driver. What happens if a charge point goes offline?
- What is the difference between a session and a schedule?
- What does charge point planning involve?
- With which charge points is this feature compatible?
- I am a lease driver. How do I activate a charging schedule?
- What is guest use?
- Who is guest use for?
- How can I customize remote control in my account?
- My charge cable is stuck in the charge point - what should I do?
- I used one of the remote control functions, but nothing happens. What should I do?
- My charge point is no longer responding - what should I do?
- I can't use the Remote Charge Point Control option in my account. What is the reason for that?
- When can I use Remote Charge Point Control?
- How do I reset my charge point(s) with remote control?
- How can I end a charging session with Remote Charge Point Control?
- Can I submit multiple orders?
- How can a lease driver set up AutoCharge?
- My charge point has the status Unknown, can I still use remote control?
- How can I change the bank account for automatic reimbursement and/or guest use income?
- How can I manually submit an expense report for missing reimbursements?
- What should I do if I do not have a lease card (yet) and want to request reimbursement through my employer or my own company?
- Why did I get an invoice for my automatic charge reimbursement?
- How can I set up automatic reimbursement for home charging?
- Will my electricity costs still be automatically reimbursed when I use AutoCharge?
- Why do I have to link a charge card to my charge point for automatic reimbursement of charging costs?
- Where can I find more resources, such as support guides and installation manuals?
- Can I still use my charging card to start/stop a charging session?
- Why do I need to complete the online installation intake?
- What happens if I lose my Xximo/Travelcard/MultiTankcard?
- How can I activate my charge card as a lease driver?
- Can I use AutoCharge in other locations as well?
- I am a lease driver; how can I get reimbursed for my charging costs?
- I am a lease driver; how can I activate my charge point?
- I am a lease driver; how do I set up automatic reimbursement for home charging?
- What is the delivery and returns process for lease drivers?
What happens if I lose my Xximo/Travelcard/MultiTankcard?
Block your card and request a new one by notifying your leasing company. When you receive your new card, you must activate it. Then set up automatic reimbursement of loading costs again. You can do this in your personal Shell Recharge account.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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