Lease drivers
- What is included in the Entry subscription?
- How can I upgrade to 3-phase?
- Is 1-phase charging sufficient for most connections?
- Do I need a 3-phase connection?
- What are the advantages of a 3-phase installation?
- How long does it take to charge a 22kW charger?
- What is 3-phase charging?
- What is a 'Future Proof' installation?
- Do 3-phase charging stations have balanced loads?
- What is the process for installing a charge point for lease drivers?
- How can I start a charging session with Remote Charge Point Control?
- How do I set up AutoCharge?
- Can I select multiple charge cards to register my charging sessions?
- Which charging points have the AutoCharge function?
- Can I cancel my order?
- How long does it take to upgrade?
- Is it possible to set up AutoCharge for certain times of the day?
- I don't see the option to set up AutoCharge in my Shell Recharge account. What's wrong?
- Is it possible to set up guest usage if I'm using AutoCharge?
- How can I start a charging session with AutoCharge?
- How can I stop a charging session with AutoCharge?
- Which cars work with a 3 phase charging station?
- Do I have to replace my fuse box before connecting a 3-phase charging station in the fuse box?
- Is any cable needed for a 3-phase charging station?
- What is AutoCharge for lease drivers?
- Do I no longer need a charge card at all if I have set up AutoCharge?
- What's included in a Plus subscription?
- Why do I need a subscription for my charging point?
- How and when can I cancel my subscription?
- How and when can I cancel my subscription as a lease driver?
- What can I do if my schedule isn't working?
- How does a load schedule work?
- What if I have a schedule for my car?
- What are the benefits of load planning?
- How do I set up a charging schedule?
- What happens if a user connects the car after the scheduled time?
- What if I have already set a schedule at my charging point?
- What if I want to start charging now?
- I am a lease driver. What happens if a charge point goes offline?
- What is the difference between a session and a schedule?
- What does charge point planning involve?
- With which charge points is this feature compatible?
- I am a lease driver. How do I activate a charging schedule?
- What is guest use?
- Who is guest use for?
- How can I customize remote control in my account?
- My charge cable is stuck in the charge point - what should I do?
- I used one of the remote control functions, but nothing happens. What should I do?
- My charge point is no longer responding - what should I do?
- I can't use the Remote Charge Point Control option in my account. What is the reason for that?
- When can I use Remote Charge Point Control?
- How do I reset my charge point(s) with remote control?
- How can I end a charging session with Remote Charge Point Control?
- Can I submit multiple orders?
- How can a lease driver set up AutoCharge?
- My charge point has the status Unknown, can I still use remote control?
- How can I change the bank account for automatic reimbursement and/or guest use income?
- How can I manually submit an expense report for missing reimbursements?
- What should I do if I do not have a lease card (yet) and want to request reimbursement through my employer or my own company?
- Why did I get an invoice for my automatic charge reimbursement?
- How can I set up automatic reimbursement for home charging?
- Will my electricity costs still be automatically reimbursed when I use AutoCharge?
- Why do I have to link a charge card to my charge point for automatic reimbursement of charging costs?
- Where can I find more resources, such as support guides and installation manuals?
- Can I still use my charging card to start/stop a charging session?
- Why do I need to complete the online installation intake?
- What happens if I lose my Xximo/Travelcard/MultiTankcard?
- How can I activate my charge card as a lease driver?
- Can I use AutoCharge in other locations as well?
- I am a lease driver; how can I get reimbursed for my charging costs?
- I am a lease driver; how can I activate my charge point?
- I am a lease driver; how do I set up automatic reimbursement for home charging?
- What is the delivery and returns process for lease drivers?
I can't use the Remote Charge Point Control option in my account. What is the reason for that?
Have you purchased the online service package (Plus)? If you have a Plus subscription and still cannot use Remote Charge Point Control, please contact our customer service team at klantenservice@shellrecharge.com.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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