Adhoc charging
- How will the amount be charged through my credit card?
- How do I get a receipt for my ad hoc charging sessions when I pay via contactless bank cards?
- What if there are multiple sessions with the same charge session start date & costs?
- What if I cannot find my ad hoc charging session on the Receipts portal?
- What is ad hoc charging?
- Are the tariffs shown for public charging including or excluding VAT?
- How do I set up my charge point for ad-hoc charging?
- For which cards do the flat rates apply?
- What is an authorisation payment?
- Where can I see what the estimated charging costs are?
- I'm trying to charge in a car park, but have no internet connection to enable ad hoc charging. What now?
- Is it mandatory to publish my charge points and allow ad-hoc charging?
- I paid for charging with my credit card and see additional charges in my online banking. What are these?
- How much does 'ad hoc' charging cost?
- I closed the browser window, and cannot finish charging. What do I do?
- How does ad-hoc charging work?
- What do EV drivers need to do to be able to charge ad-hoc?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
- Can I use Shell charge points if I don't own a charge card?
Where can I see what the estimated charging costs are?
To avoid surprises, here’s what we suggest you do before plugging in:
- Choose a public charge point in the Shell Recharge app or find a location page .
- Look up the current tariffs of a public charge point.
- Check the estimated session costs based on the charge point tariffs, your car and your charging needs at that moment (e.g. current battery level).
- Compare tariffs of available charge points nearby.
This allows you to make an informed decision on where you’d like to charge your car and for how much, with no hidden surprises.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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