Adhoc charging
- How will the amount be charged through my credit card?
- How do I get a receipt for my ad hoc charging sessions when I pay via contactless bank cards?
- What if there are multiple sessions with the same charge session start date & costs?
- What if I cannot find my ad hoc charging session on the Receipts portal?
- What is ad hoc charging?
- Are the tariffs shown for public charging including or excluding VAT?
- How do I set up my charge point for ad-hoc charging?
- For which cards do the flat rates apply?
- What is an authorisation payment?
- Where can I see what the estimated charging costs are?
- I'm trying to charge in a car park, but have no internet connection to enable ad hoc charging. What now?
- Is it mandatory to publish my charge points and allow ad-hoc charging?
- I paid for charging with my credit card and see additional charges in my online banking. What are these?
- How much does 'ad hoc' charging cost?
- I closed the browser window, and cannot finish charging. What do I do?
- How does ad-hoc charging work?
- What do EV drivers need to do to be able to charge ad-hoc?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
- Can I use Shell charge points if I don't own a charge card?
How do I set up my charge point for ad-hoc charging?
Each charge point should have an option for ad-hoc charging sessions with a sticker that has an individual scannable QR code. For each individual charge point, an individual sticker is needed. These QR stickers are by default placed on all the charge points that Shell Recharge currently provides and can be made available for public charging. Please make sure to enable ad-hoc charging by making your charge point open for public charging and publish it on the map (you can change the settings in either your account.shellrecharge.com account or in the Business Hub).
For older charge points in the field that don't have this ad-hoc QR sticker yet, the following process can be used to request an ad-hoc charging sticker:
1. Please contact our customer support team to request a sticker.
2. Shell Recharge sends you a label with an individual QR code per charge point. You get a clear overview of which sticker is coupled to which charge point (differentiated by means of identification number / ID).
3. Adhere the stickers with the individual code to the respective charge points.
4. Ensure that your charge point is open for public charging and published on the map (you can change the settings in either your account.shellrecharge.com account or in the Business Hub)
5. EV drivers can, as usual, charge with their charge card. Electric motorists who do not have a charge card can scan the QR code with their smartphone, charge it ad-hoc and pay for it.
Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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