Adhoc charging
- How will the amount be charged through my credit card?
- How do I get a receipt for my ad hoc charging sessions when I pay via contactless bank cards?
- What if there are multiple sessions with the same charge session start date & costs?
- What if I cannot find my ad hoc charging session on the Receipts portal?
- What is ad hoc charging?
- Are the tariffs shown for public charging including or excluding VAT?
- How do I set up my charge point for ad-hoc charging?
- For which cards do the flat rates apply?
- What is an authorisation payment?
- Where can I see what the estimated charging costs are?
- I'm trying to charge in a car park, but have no internet connection to enable ad hoc charging. What now?
- Is it mandatory to publish my charge points and allow ad-hoc charging?
- I paid for charging with my credit card and see additional charges in my online banking. What are these?
- How much does 'ad hoc' charging cost?
- I closed the browser window, and cannot finish charging. What do I do?
- How does ad-hoc charging work?
- What do EV drivers need to do to be able to charge ad-hoc?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
- Can I use Shell charge points if I don't own a charge card?
How does ad-hoc charging work?
In order to charge, "ad-hoc" there are two criteria the charge point must fulfill. The charge point must have a QR sticker placed on it and must have a stable internet connection. For public charge points with QR stickers follow the below steps:
- Scan the QR code on the sticker with your mobile camera or type in the URL tnm.iol / … in the browser.
- Enter your credit card information and start charging.
- Press the 'Stop charging' button when you want to stop charging. Please note, the "stop" button is online, in the browser, not on the charge point. Although some fast charge points do have the "stop" button directly on the charge point.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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