Adhoc charging
- How will the amount be charged through my credit card?
- How do I get a receipt for my ad hoc charging sessions when I pay via contactless bank cards?
- What if there are multiple sessions with the same charge session start date & costs?
- What if I cannot find my ad hoc charging session on the Receipts portal?
- What is ad hoc charging?
- Are the tariffs shown for public charging including or excluding VAT?
- How do I set up my charge point for ad-hoc charging?
- For which cards do the flat rates apply?
- What is an authorisation payment?
- Where can I see what the estimated charging costs are?
- I'm trying to charge in a car park, but have no internet connection to enable ad hoc charging. What now?
- Is it mandatory to publish my charge points and allow ad-hoc charging?
- I paid for charging with my credit card and see additional charges in my online banking. What are these?
- How much does 'ad hoc' charging cost?
- I closed the browser window, and cannot finish charging. What do I do?
- How does ad-hoc charging work?
- What do EV drivers need to do to be able to charge ad-hoc?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
- Can I use Shell charge points if I don't own a charge card?
What do EV drivers need to do to be able to charge ad-hoc?
EV drivers can, as usual, charge with the charge card. EV drivers who do not have a charge card will scan the QR code on the sticker with their smartphone and follow the instructions to charge and pay directly.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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