System migration
- What sort of accounts could not be migrated?
- I have different credentials for other Shell services. Which one do I use from now on?
- What do I need to do?
- Why are you upgrading your system?
- What accounts can I now use to login to with this one set of credentials?
- What will change?
- I do not want my login account to be migrated to a single Shell login service, what can I do?
- What happens with my data?
- I am experiencing issues with logging in. What do I need to do?
- Will I still be able to access my previous transaction and charging history?
Why are you upgrading your system?
We are migrating our login systems to one system across Shell to simplify how you log in and make using Shell Recharge even easier and more convenient.
If you have a Shell Loyalty account in Austria, Belgium, the Czech Republic, France, Germany, Hungary, Luxembourg the Netherlands, Poland, Slovakia, Switzerland or the United Kingdom, we're merging your Recharge and Loyalty logins.
More questions?
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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