System migration
- What sort of accounts could not be migrated?
- I have different credentials for other Shell services. Which one do I use from now on?
- What do I need to do?
- Why are you upgrading your system?
- What accounts can I now use to login to with this one set of credentials?
- What will change?
- I do not want my login account to be migrated to a single Shell login service, what can I do?
- What happens with my data?
- I am experiencing issues with logging in. What do I need to do?
- Will I still be able to access my previous transaction and charging history?
What sort of accounts could not be migrated?
Accounts which are linked to an email address with shell.com or xx.ru domain are not supported by our system and cannot be migrated. We have reached out to the customers using these domains, asking them to perform manual actions to enable manual migration.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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