-----------------------------UK-----------------------------

_price_Shell_Recharge_network_AC_adhoc_UK

_price_Shell_Recharge_network_AC_UK

_price_Shell_Recharge_network_DC__adhoc_Rapid_UK

_price_Shell_Recharge_network_DC_Rapid_UK

_price_Shell_Recharge_network_DC_adhoc_Ultra-rapid_UK

_price_Shell_Recharge_network_DC_Ultra-rapid_UK

_price_Roaming_network_DC_UK

_price_Roaming_network_AC_UK

_price_Roaming_network_Ionity_UK

_price_Roaming_network_ubitricity_UK

-----------------------------NL-----------------------------

_price_Roaming_network_AC_NL

_price_Roaming_network_DC_NL

_price_Shell_Recharge_network_DC_NL

_price_Shell_Recharge_network_DC_snelweg _NL

_price_Shell_Recharge_network_AC_NL

-----------------------------DE-----------------------------

_price_Roaming_network_AC_DE

_price_Shell_Recharge_network_DC_DE

_price_Roaming_network_DC_DE

_price_Roaming_network_DC_Ionity_DE

_price_Shell_Recharge_network_AC_DE

-----------------------------BE----------------------------

_price_Shell_Recharge_network_DC_BE

_price_Shell_Recharge_network_DC_snelweg_BE

_price_Shell_Recharge_network_AC_BE

_price_Roaming_network_DC_BE

_price_Roaming_network_AC_BE

Switzerland

_charge_point_count_network_all_europe

_charge_point_count_network_all_europe_fr

_charge_point_count_network_all_europe_uk

_countries_network_europe

_charge_point_count_network_UKonly

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Our support centre has you covered! Browse through our comprehensive list of FAQs on [category] + [subcategory] and more. Get started today and find the answers you need quickly and easily with Shell Recharge.

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Subcategory

What sort of accounts could not be migrated?

I have different credentials for other Shell services. Which one do I use from now on?

What do I need to do?

Why are you upgrading your system?

What accounts can I now use to login to with this one set of credentials?

What will change?

I do not want my login account to be migrated to a single Shell login service, what can I do?

What happens with my data?

I am experiencing issues with logging in. What do I need to do? 

Will I still be able to access my previous transaction and charging history?

VISA Olympics promotion

Coca Cola promotion - France

Disney promotion - Netherlands

20% discount in January - Netherlands

Shell ClubSmart charging - Germany

ClubSmart Charge and Save - Germany

Promotions

Is my vehicle compatible for CarPlay and Android Auto?

What are the benefits of CarPlay and Android Auto?

What is CarPlay?

How do I  start using CarPlay and Android Auto?

How do CarPlay and Android Auto work?

CarPlay_and_Android_Auto

Digital_cards

How do I switch on e-mail notifications in my Shell Recharge account?

Email_Notifications

I have a problem with a charge point on the map. How can I report this?

Is the Shell Recharge app always up-to-date?

How can I submit feedback on the Shell Recharge app?

Feedback_and_troubleshooting

Frequently_asked_questions

I have ordered a charge card, when can I expect to receive it?

How can I request a new charge card with the Shell Recharge app?

How can I block my lost charge card?

What if I was using the NewMotion EV Charging card before?

Why can’t I use my app at all charge points in Europe?

How can I request a new charge card if I have a lease card?

Request_a_new_charge_card

What is the Route Planning feature?

How does the Route Planning feature work?

Can the Route Planning feature estimate charging times?

Does the Route Planning feature consider real-time charging station availability?

Can the route planning feature factor in weather conditions that affect range?

Does the Route Planning feature provide turn-by-turn directions like a navigation app?