Why can’t I use my app at all charge points in Europe?

The Shell Recharge App and charge card give you access to over 700,000 charge points throughout Europe. This is made possible due to different charge point operators supporting ‘interoperability’, which works very similarly to using your mobile phone whilst abroad. However, not all charge point providers are part of this ‘interoperability network’ which is why you don’t have access to them all. If charge point operators enable interoperability in the future, they will automatically be shown in the app.