Request a new charge card
- I have ordered a charge card, when can I expect to receive it?
- How can I request a new charge card with the Shell Recharge app?
- How can I block my lost charge card?
- What if I was using the NewMotion EV Charging card before?
- Why can’t I use my app at all charge points in Europe?
- How can I request a new charge card if I have a lease card?
How can I request a new charge card if I have a lease card?
If you are using a card from your employer or lease company (such as MultiTankcard, XXImo, Travelcard, euroShell, Total, BP or Arval), we recommend contacting your employer to confirm next steps in case of a lost card.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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