Request a new charge card
- I have ordered a charge card, when can I expect to receive it?
- How can I request a new charge card with the Shell Recharge app?
- How can I block my lost charge card?
- What if I was using the NewMotion EV Charging card before?
- Why can’t I use my app at all charge points in Europe?
- How can I request a new charge card if I have a lease card?
How can I block my lost charge card?
We understand that having lost your charge card is an unfortunate situation. But no worries, we'll make sure you will be able to charge again soon. First, please block your card on your Shell Recharge app with the following steps:
- Go to Account
- Click on Card and choose one
- Click on Issues with card
- And click on Block card. This way, no one else will be able to use your lost charge card.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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