AutoCharge
- Is it possible to set up AutoCharge for specific periods during the day?
- I don't have the option to set up AutoCharge in my Shell Recharge account. What's wrong?
- Is it possible to set up guest use if I use AutoCharge?
- How do I start a charging session with AutoCharge?
- How do I stop a charging session with AutoCharge?
- How do I set up AutoCharge?
- Which charge points have the AutoCharge option?
- What is AutoCharge?
- Do I no longer need a charge card at all if I have set up AutoCharge?
- Can I use AutoCharge in other locations as well?
- Can I still use my charge card to start/stop a charging session?
- Can I select multiple charge cards to record my charging sessions?
- Are my electricity costs still automatically reimbursed if I use AutoCharge?
I don't have the option to set up AutoCharge in my Shell Recharge account. What's wrong?
If you have a Plus subscription (and your serial number doesn’t start with “01”, “02”, “05” or “06”) but you cannot select the AutoCharge function in your Shell Recharge account, contact our customer service team at customerservice@shellrecharge.com.
When you have a Connect charge point (with a serial number starting with “05…” or “06…”) you don’t have to configure AutoCharge as it’s the default setting.
When you have a Connect charge point (with a serial number starting with “05…” or “06…”) you don’t have to configure AutoCharge as it’s the default setting.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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