Costs public charging
- How will the amount be charged through my credit card?
- Do I get a better tariff when using the Shell Recharge app for public charging?
- What's the cost of charging my EV at public stations?
- Why has my charge stopped when I have reached £55?
- I already have a subscription from Shell Recharge. How does the Beta subscription add value for me?
- Where can I see the Beta subscription discounts for my charging sessions?
- What is the Beta Subscription for public charging and what does it include?
- Does the Beta Subscription discount work in combination with other discounts?
- How can I subscribe to the Beta Subscription?
- With the Beta Subscription, is there a limit to how much I can charge at a discounted rate?
- With the Beta Subscription, is the discount applicable for any charge card provider token?
- Is the Beta subscription available for family sharing / library?
- With the Beta Subscription is the discounted rate also applicable in the roaming network?
- How can I get a refund on my Beta subscription purchase?
- With the Beta Subscription, is the discounted rate valid on any type of charge point and location or only selected ones?
- How do I cancel the Beta Subscription?
- Are the tariffs shown for public charging including or excluding VAT?
- Why are EV tariffs continually increasing?
- What are the different charging speeds and associated costs?
- How much does it cost to charge at a public charge point?
- For which cards do the flat rates apply?
- What is an EV tariff?
- Where can I see what the estimated charging costs are?
- I paid for charging with my credit card and see additional charges in my online banking. What are these?
- How does pricing work for public charging?
- How much does 'ad hoc' charging cost?
- How can I keep track of how much I am spending on public charging?
- Why do the costs on the public network vary?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
Are the tariffs shown for public charging including or excluding VAT?
The shown tariffs in the app exclude VAT. We care about price transparency and therefore, we have made VAT visible in your invoices. You can go to your charging history in the app and get a breakdown of the charges including VAT.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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