-----------------------------UK-----------------------------

_price_Shell_Recharge_network_AC_adhoc_UK

_price_Shell_Recharge_network_AC_UK

_price_Shell_Recharge_network_DC__adhoc_Rapid_UK

_price_Shell_Recharge_network_DC_Rapid_UK

_price_Shell_Recharge_network_DC_adhoc_Ultra-rapid_UK

_price_Shell_Recharge_network_DC_Ultra-rapid_UK

_price_Roaming_network_DC_UK

_price_Roaming_network_AC_UK

_price_Roaming_network_Ionity_UK

_price_Roaming_network_ubitricity_UK

-----------------------------NL-----------------------------

_price_Roaming_network_AC_NL

_price_Roaming_network_DC_NL

_price_Shell_Recharge_network_DC_NL

_price_Shell_Recharge_network_DC_snelweg _NL

_price_Shell_Recharge_network_AC_NL

-----------------------------DE-----------------------------

_price_Roaming_network_AC_DE

_price_Shell_Recharge_network_DC_DE

_price_Roaming_network_DC_DE

_price_Roaming_network_DC_Ionity_DE

_price_Shell_Recharge_network_AC_DE

-----------------------------BE----------------------------

_price_Shell_Recharge_network_DC_BE

_price_Shell_Recharge_network_DC_snelweg_BE

_price_Shell_Recharge_network_AC_BE

_price_Roaming_network_DC_BE

_price_Roaming_network_AC_BE

Switzerland

_charge_point_count_network_all_europe

_charge_point_count_network_all_europe_fr

_charge_point_count_network_all_europe_uk

_countries_network_europe

_charge_point_count_network_UKonly

cp-num

test-value

ev-num

basisprincipes-van-evs

test

Support

Shell Recharge app and card

CarPlay and Android Auto

Shell Recharge Icon

Still have questions?

For more general EV support

Our support centre has you covered! Browse through our comprehensive list of FAQs on [category] + [subcategory] and more. Get started today and find the answers you need quickly and easily with Shell Recharge.

{Question} | Shell Recharge

Article

Title

OwnerId

UrlName

RecordTypeId

Country__c

Summary

Question__c

Content__c

DigitalEngagementResponse__c

ArticleCreatedDate

ArticleCreatedById

LastModifiedDate

LastModifiedById

LastPublishedDate

PublishStatus

ArticleArchivedDate

ArticleArchivedById

How do CarPlay and Android Auto work?

Is my vehicle compatible for CarPlay and Android Auto?

What are the benefits of CarPlay and Android Auto?

What is CarPlay?

How do I  start using CarPlay and Android Auto?

VISA Olympics promotion

Coca Cola promotion - France

Disney promotion - Netherlands

20% discount in January - Netherlands

Shell ClubSmart charging - Germany

ClubSmart Charge and Save - Germany

Promotions

CarPlay_and_Android_Auto

Digital_cards

How do I switch on e-mail notifications in my Shell Recharge account?

Email_Notifications

I have a problem with a charge point on the map. How can I report this?

Is the Shell Recharge app always up-to-date?

How can I submit feedback on the Shell Recharge app?

Feedback_and_troubleshooting

Frequently_asked_questions

I have ordered a charge card, when can I expect to receive it?

How can I request a new charge card with the Shell Recharge app?

How can I block my lost charge card?

What if I was using the NewMotion EV Charging card before?

Why can’t I use my app at all charge points in Europe?

How can I request a new charge card if I have a lease card?

Request_a_new_charge_card

What is the Route Planning feature?

How does the Route Planning feature work?

Can the Route Planning feature estimate charging times?

Does the Route Planning feature consider real-time charging station availability?

Can the route planning feature factor in weather conditions that affect range?

Does the Route Planning feature provide turn-by-turn directions like a navigation app?

Route_Planner

My charge card and app don’t work, what do I need to do?

When can I reach Shell Recharge Solutions?

What should I do if I forget my password?

How do I delete my Shell Recharge account?

How can I register for Shell Recharge?

Shell_Recharge_account

When can I start charging with a digital card?

What will Shell do with the data?

What are some tips for uploading a document?

How long does verification take?

What happens if my ID verification is not successful?

How is my data stored?

Shell_Recharge_app

What sort of accounts could not be migrated?

I have different credentials for other Shell services. Which one do I use from now on?