Using the network
- How much does it cost to charge at Shell Recharge locations?
- What is a community by Shell Recharge charge point?
- How many public charging points in the UK?
- What are roaming partners and what is the connection to the Shell Recharge network?
- Are the tariffs shown for public charging including or excluding VAT?
- How many charge points does Shell have?
- How do I charge with ubitricity lamp post charge points?
- What are lamppost and bollard charging posts?
- Which charge point operators can I charge with using the Shell Recharge card and app?
- Where can I find free public charging?
- For which cards do the flat rates apply?
- How do CPOs and MSPs work together?
- How do you find Shell EV charging stations?
- When can I reach Shell Recharge Solutions?
- So a charge point is the same as an EVSE?
- What is a charge point?
- Which electric and plug-in hybrid brands are Shell Recharge points compatible with?
- Where can I see what the estimated charging costs are?
- What is an operational charge point?
- How many countries does the Shell Recharge network operate in?
- What is a Shell Recharge operated charge point?
- If I need help using a charge point, who can I contact?
- How do I pay for charging my EV on the public network?
- What is the difference between charging with Shell and other charge points in the network?
- Where can I charge my electric car?
- Who can I call when a public charge point isn’t working?
- How do I access the charge network?
- How can I issue the publication of my charge points in account.shellrecharge?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
What is a charge point?
Shell Recharge defines charge points as an outlet where an EV can be charged by one customer at a time. Shell Recharge counts the number of charge points in its charging network by using the definition of Electric Vehicle Supply Equipments ("EVSE").
An EVSE can have multiple types of connectors (CHAdeMO, Type 2, CCS, etc.) but charges only one car at a time. This assumes one charge point is equal to one EVSE.
Whilst Shell take transparency seriously striving to provide the most accurate reporting, when communicating data from our roaming network Shell cannot vet the reliability of the data from third party providers
An EVSE can have multiple types of connectors (CHAdeMO, Type 2, CCS, etc.) but charges only one car at a time. This assumes one charge point is equal to one EVSE.
Whilst Shell take transparency seriously striving to provide the most accurate reporting, when communicating data from our roaming network Shell cannot vet the reliability of the data from third party providers
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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