What do the LED colours on the charge point mean?

For the Connect, Advanced and Business Pro & Lite charge points:

None – the charge point is not being used and is available for charging.
Solid Yellow - the charge point is waiting for the driver to take action, either to connect your car with the charge point, plug the cable or to swipe your charge card
Flashing Green - The authorisation (from for instance a charge card) is accepted
Solid Blue – An EV is connected and charging
Solid Green – An EV is connected and fully charged, or scheduled to be charged
Flashing Yellow - The charge point is rebooting or a software update is in progress
Flashing Red - The charge card is not accepted
Solid Red – an error has occurred. Please see the troubleshooting FAQ for the Advanced charge points and troubleshooting FAQ for the Connect charge points when the problem persists.
Is there an issue with your charge point? Please see our troubleshooting for your home charge point: Please see the troubleshooting FAQ for the Advanced charge points and troubleshooting FAQ for Connect charge points when the problem persists.

For the Terra AC charge point:

None – the charge point is not being used and is available for charging
Car Icon & Flashing Green LED - An EV is connected and charging
Car Icon & Solid Green LED - An EV is connected and fully charged
Plug Icon & Flashing Green LED - An EV is connected, but not charging. The charge point is waiting for the driver to take action, either to connect your car with the charge point, plug the cable or to swipe your charge card
Plug Icon & Solid Green LED - The charge point is authorized via a valid charge card
Globe Icon & Flashing Green LED - The charge point is connecting to the internet
Globe Icon & Solid Green LED - The charge point is connected to the internet and Shell Recharge's back office
Power Icon & Flashing Green LED - The charge point is rebooting / starting up
Warning Icon & Red Solid LED - The charge point is in an error state
Note: If a charge card is rejected, there is no difference in LED behaviour. Instead, a card with an "X" in it is shown on the screen of the Terra AC charge point, which means that an invalid card is being used.

For more information, read our article, where we explain how to activate a charge in simple steps.

Still have questions?

We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.

For more general EV support

Read our blog for news, reviews, and updates on the electric vehicle industry. We bring you well-informed and engaging content on everything there is to know about e-mobility